How Henry Schein One Helped Whitley Family Dental Reach a 99% Collection Rate
Let the Numbers Speak
99%
Patient Collection Rate
91%
Patient Retention Rate
75%
Revenue Boost
Challenges
Before moving to Dentrix, Whitley Family Dental was facing challenges with their practice management system (PMS) vendor, and knew they needed to pivot to a solution that would support and integrate with their patient engagement tools.
Solution
It seemed like a no brainer to switch to Dentrix. Tamara Whitley, Owner and Office Manager of Whitley Family Dental, was excited to make the move because of the new functionality offered in Dentrix that the old PMS did not have. She was even more impressed with the implementation process when Henry Schein One was able to provide requested project plans with interdependencies, tasks, and timelines
Results
Since moving to Dentrix, Whitley's valuation of their PMS has increased significantly. Their much-loved patient engagement tools are now one part of a boader array of tightly integrated capabilities within Dentrix. These include everything required to interface with patients - such as automated reminders and two-way texting - plus the tools to maintain their website, social media, Google reviews, SEO, online booking with Google Reserve, and email server. Eligibility, claims, and payment processes all run through Dentrix's revenue cycle management workflows, and clinicians benefit from tools like the visually appealing Tooth/Perio Charts, Smart Image integration with radiographs software, Treatment Planner, and Clinical Notes.
The benefits are clear across every aspect of the practice - especially when it comes to patient care. "My patients will never know what Dentrix is, but they are the direct beneficiaries of the software. Our North Star is 'make it easy for patients to do business with us! Dentrix automates our workflows and keeps us efficient in every single area of the practice," said Whitley.
The practice's investment in their Dentrix consultant has proven to be invaluable. Her guidance and support have been instrumental in keeping the team informed, maximizing efficiency, and driving overall success. "I can't imagine doing this job without her," said Whitley.
They also enlist Henry Schein One's end-to-end TechCentral solution to manage all their computers and technical IT support. "With everything under one umbrella, when there's an issue, I don't need to contact multiple vendors to get it fixed," said Whitley. "I go straight to Henry Schein One for resolution. I also love that I save money by bundling all of our services. When I priced out the Dentrix service bundles compared to 15 vendors, there was no comparison. That's what Dentrix does for us - it saves us time and money.
The benefits of Dentrix have been profoundly tangible for the practice as a whole, improving how many team members are needed to manage daily workflows. "Because of the efficiencies of Dentrix, I save two full-time employees that I don't have to hire. And it's not that I don't want to give people jobs, it's that my staff can now spend more time with patients, which is what their job really should be," said Whitley. "Whatever I pay Henry Schein One pales in comparison to what two additional people's salaries and benefits would cost to do everything Dentrix does for me."
Whitley Family Dental
There’s not one thing that Henry Schein One offers that we don’t have in our practice because all of the efficiencies we have gained saves us both time and money.
Dentrix is the whole package. It allows my entire team to focus on what is important— our patients.
Rather than worrying about workflows, we can focus on communicating and educating our patients about their oral healthcare.