Dentrix Customer Service Plan
Subscribe to the latest innovations and rapid responsiveness with an annual Dentrix software support package.
97% customer satisfaction rating!
Let’s face it. Dental practices like yours have zero time to troubleshoot software. That’s why purchasing our Dentrix Customer Service Plan makes sense, delivering peace of mind and confidence that all your Dentrix software issues will be handled swiftly by our top-rated customer service team.
Let the Numbers Speak
2.4 mins
Average speed to Answer Time
15.2 mins
Average call handle time per support call
Unlimited
Number of upgrades you get in a Customer Service Plan
Priority Access to Support & Resources
Your Dentrix Customer Service Plan includes the following:
Unlimited software upgrades
A plan that comes with unlimited Dentrix software and security updates
In-product LiveChat assistance
Quick resolution to issues and questions with direct communication to Dentrix support representatives in real-time while in-product.
Custom Support Tracking & Resources
The Customer Portal offers a custom dashboard where support cases are tracked, and opened, see implementation project status, and gain access to self-guided, educational materials for your staff.
Is a Dentrix Customer Service Plan Right for You?
Regional Availability
Dentrix customers in the United States and Canada are eligible to purchase an annual plan
Solution Category
Dental IT Management & Support
Practice Type
Eligibility for a Customer Service Plan requires enrollment in or an upgrade to the latest version of Dentrix. Henry Schein One will only provide support to those on Dentrix versions G6.6+ and higher.
A DAY IN THE LIFE
What’s it like to be on a Dentrix Customer Service Plan?
At opening: preparation and scheduling
Dentrix automatically sends out appointment reminders and confirmations via text or email to patients. Any issues with setup can be quickly resolved by Dentrix support, which is available as part of the Dentrix Customer Service Plan.
Mid-morning: case presentation and financial planning
The latest Dentrix upgrade offers access to improved clinical AI and case presentation tools, better integration with treatment plan estimates, and expert assistance if any configuration advice is needed.
Afternoon lunch break: Time to get caught up on new Dentrix training available
Having a Customer Service Plan provides training resources and webinars, helping staff stay up to date with Dentrix’s latest tools and best practices.
End of Day: preparation for tomorrow
Best of all, because your practice is enrolled in an annual Customer Service Plan, regular backups are managed or advised, and if any update issues arise, Dentrix support is on hand to guide the team.
What Customers are Saying
A proactive approach to dental software support.
One of the best ways to empower your team, manage your account online, and reach expert Dentrix customer support easier is by enrolling in our Dentrix Customer Service Plan
Regular updates and preventative support
Help avoid costly problems and system failures, potentially reducing the need for emergency support and repairs.
Decreased downtime and disruptions
Communicate with our Dentrix support team in real-time in product, enabling quick resolution of issues and questions.
Predictable support expenses
An annual support plan offers predictable, fixed costs, making it easier for practices to budget and manage other expenses.
Complete Dentrix Support. One Annual Fee.
Enrolling in a Dentrix Customer Service Plan is immediate and covers you for an entire year with one, low monthly fee.
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