Dentrix Connected Care Essentials
Enroll in Dentrix Connected Care Essentials to receive priority access to trained Dentrix specialists, automatic software updates, in-product chat support, and built-in Dentrix Imaging software.
97% customer satisfaction rating!
Let’s face it. Dental practices like yours have zero time to troubleshoot software. That’s why purchasing Dentrix Connected Care Essentials makes sense, delivering peace of mind and confidence that all your Dentrix software issues will be handled swiftly by our top-rated customer service team.
The Strength of Dentrix Support and Imaging
2.4 mins
Average speed to Answer Time
15.2 mins
Average call handle time per support call
125+
Hardware devices compatible with Dentrix Imaging software
Priority Access to What’s Essential
Dentrix Connected Care Essentials includes the following:
Unlimited software upgrades
A plan that comes with unlimited Dentrix software and security updates.
In-product LiveChat assistance
Quick resolution to issues and questions with direct communication to Dentrix support representatives in real-time while in-product.
Cutting-edge Imaging
Unlike traditional customer support plans that react to problems, our new offering now includes built-in Dentrix Imaging software and goes beyond troubleshooting to help our Dentrix customers see the bigger picture, uncovering both quick wins and long-term strategies to set you up for lasting success.
Is Dentrix Connected Care Essentials right for you?
Regional Availability
Dentrix customers in the United States and Canada are eligible to purchase an annual plan
Solution Category
Dental IT Management & Support
Practice Type
To take advantage of the auto-installation of Dentrix Imaging software, you must be on Dentrix version 25.5 or newer. Henry Schein One will only provide support to those on the latest two versions of Dentrix.
A DAY IN THE LIFE
What’s it like having Dentrix Connected Care Essentials?
At opening: preparation and scheduling
Because your practice uses the latest version of Dentrix, you’ve probably purchased our Practice Growth Suite that allows you to automatically send appointment reminder and confirmations via text or email to patients. Any issues with our new Suites can be quickly resolved by Dentrix support. Support is unlimited when you enroll in Dentrix Connected Care Essentials.
Mid-morning: case presentation and financial planning
Being on Dentrix version 25.5 or newer gives your clinical team access to cutting edge Dentrix Imaging software, fully embedded in the chart. From x-ray capture to automatically attaching the correct CDT code to the image, then posting it to the Dentrix ledger, makes for faster insurance payments.
Afternoon lunch break: Time to get caught up on new Dentrix training available
Having Dentrix Connected Care Essentials provides training resources and webinars, helping staff stay up to date with Dentrix’s latest tools and best practices.
End of Day: preparation for tomorrow
Best of all, because your practice is enrolled in Dentrix Connected Care Essentials regular backups are managed or advised, and if any update issues arise, Dentrix support is on hand to guide the team.
What Customers are Saying
A proactive approach to keeping Dentrix secure and optimized for success.
One of the best ways to empower your team, manage your account online, and reach expert Dentrix customer support easier is by enrolling in Dentrix Connected Care Essentials.
Regular updates and preventative support
Help avoid costly problems and system failures, potentially reducing the need for emergency support and repairs.
Decreased downtime and disruptions
Communicate with our Dentrix support team in real-time in product, enabling quick resolution of issues and questions.
Predictable support expenses
An annual support plan offers predictable, fixed costs, making it easier for practices to budget and manage other expenses.
Essential Technology and Support. One Annual Fee.
Enrolling in Dentrix Connected Care Essentials is immediate and covers you for an entire year with one, low monthly fee.
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