Kimball and Beecher Family Dentistry Finally Finds Peace of Mind with TechCentral
Challenges
For the entire history of their twenty-year journey, Kimball and Beecher Family Dentistry has been plagued by IT issues. After poor experiences with seven different IT companies- including consistent, non-stop finger pointing between IT, software, and utility companies- the practice had finally had enough.
Solution
Kimball and Beecher turned to TechCentral, Henry Schein One's tech support solution, and Omnicore, an all-in-one "computer network in a box," and were thrilled to finally partner with an industry-leading dental solution where they had an advocate who truly cared about finding a solution that fit the practice's specific needs.
"It was like the clouds parted when TechCentral showed up," said Beau Beecher, DDS, founder and CEO of Kimball and Beecher Family Dentistry. "You really need to have an IT professional that understands the purpose of your software and how it works. I think that's where the magic happens with Ascend."
With TechCentral and Omnicore, the team at Kimball and Beecher no longer have staff calling them and complaining about their computers. They've stopped investing in more Internet and increasing bandwidth and can now better control the data transfer. "We just have a much better, much more effective user experience," said Beecher.
The practice finds the costs to be reasonable, as well, especially when compared to the amount they were spending on software and hardware previously.
Results
When Kimball and Beecher first launched TechCentral and
Omnicore, their smallest office had 8 operatories and the largest one had 25. The team at Henry Schein One was able to customize a solution designed to meet the specific needs of all their offices- and it's worked flawlessly.
"Omnicore is always up, it's always current, it's always live, and you just replace it." said Beecher. "You don't ever have to worry about the maintenance. It just works."
Even with 111 chairs, 135 employees, 21 dentists, and 7 geographically distinct locations, the practice doesn't staff any IT employees on their team- relying only on Henry Schein One's support to meet their tech needs.
The staff has also found that TechCentral takes the surprise out of the equation and mitigates overall stress levels. In fact, the entire Henry Schein
One team has been a game changer for Kimball and Beecher. "We've never been in a better place as a company with our employee engagement, our morale, and our profitability- everything is as good as it's ever been, and I have Henry Schein One to thank for that on the technology side," said Beecher.