Eligibility Pro Saves Dawson Family Dentistry Hours Each Day on Insurance Verification
Let the Numbers Speak
4
Hours Saved Contacting Payors Daily
50%
Decrease in Patient Processing
5,000
Patient Base
Challenge
Before turning to a new eligibility verification solution, the front-desk team at Dawson Family Dentistry were spending upwards of 6 hours a day calling payors for eligibility information and 30 minutes per patient transferring information into their system.
Solution
When Amy Kaminski, the practice's business manager, heard about Henry Schein One's Eligibility Pro, she jumped at the opportunity to implement it. Her goal has always been to have the office on one system where they could do everything, and they've found that with Dentrix, which they've been using since 2010. Adding Eligibility Pro only enhanced the system they were currently using.
Results
Eligibility Pro has already saved the entire team time across the board - not just those verifying information. "Eligibility Pro has all of the necessary information already in the patient's document center, and the amount of
information we've received has improved 100%," said Kaminski. "I have a couple of hygienists who will look at the breakdown to find out if they can do fluoride, to know if they can do bite wings, and it saves them from having to message the front-desk team during the day. It's right there for them to check."
Eligibility Pro has also streamlined the front-desk workflow and process of verifying patients' insurance benefits. "Knowing everything about patients' insurance is a benefit for everyone at the office," said Kaminski.
It's not just the practice that's benefiting, either. Staff feel like they have more clarity when talking to patients about treatment planning and their insurance coverage. There's no more finger pointing over who should have known what. The information is all right there in the patient's document or in the document center for anyone on the team to open.
When asked what they would lose if they reverted from Eligibility Pro back to their old solution, Kaminski was emphatic in her response:
"My administrative assistant just looked at me, pointed to herself, and said, 'Me'. I would lose an employee. Did you hear that? I would lose an employee."