Bringing Oral Care to the Office
How FlossTime is Revolutionizing Workplace Wellness with Dentrix Ascend
About
Floss Time specializes in delivering on-site dental care and wellness benefits at workplaces throughout Massachusetts, transforming any office space into a full-scale pop-up dental studio for employees. The company strives to increase employee productivity and wellness by providing working professionals with the opportunity to maximize their dental benefits, and more importantly, their time.
Challenge
While working at Floss Time's sister practice, the organization's founders began to realize that mobile dentistry was an increasing need in the market. The traditional dental appointment model frustrated many patients, especially those juggling work and personal schedules who had to use PTO or battle rush hour to make evening appointments.
The founders soon discovered that setting up a mobile dentistry practice was easier said than done, with an extremely high barrier of entry to gain a mobile dental license and major challenges including how to best implement sterilization and disinfection processes that keep patients safe. Beyond that, though, the team at Floss Time knew they needed a software solution that could deliver in four crucial areas:
1. It had to be cloud-based
2. It needed to integrate their X-ray sensors
3. It had to allow for texting
4. It had to include online booking capabilities
Solution
After looking at a number of options, the team at Floss Time realized that Henry Schein One's Dentrix Ascend was the only solution to check all the boxes on their list.
The game-changer for Floss Time, though? Dentrix Ascend's cloud-based solution eliminates the hassle of transporting equipment between locations and streamlines everything into a single, user-friendly platform. Now, both mobile staff and remote workers can access patient files, send texts for appointment reminders, and manage online bookings - anytime, anywhere. This newfound mobility and integrated functionality convinced them Dentrix Ascend was the perfect fit.
Results
Dentrix Ascend has helped Floss Time grow into Boston's number one dental studio, including at UMass Boston, where they've brought mobile dentistry on campus to the university's 15,000 students.
A simple, streamlined booking process
One of FlossTime's favorite things about Dentrix Ascend? The online booking. This feature further highlights the organization's goal of providing convenient, accessible dentistry for working professionals who have limited amount of time throughout the day. Floss Time simply shares a Dentrix Ascend booking link with a company's HR, and they can then email it out to employees who use it to book a day and time that works best for them.
Support when it's needed most
The team at Floss Time was able to do all their onboarding and training using Dentrix Ascend's resource center. When they do have a question, though? They're able to pick up the phone and speak to someone within minutes who can solve their issues.
Seamless integration with their sister practice
Floss Time completes preventative care on site, but what happens when a patient needs more extensive work done? Patients requiring in-person care are referred to Floss Time's sister organization within the city, with patient information and files transferred effortlessly through Dentrix Ascend. By doing this, the practice keeps those patients in their network, ensures they're receiving the best care possible, and increases patient count for both practices.
A true understanding of daily production
The team at Floss Time doesn't have to guess to know if they're on track to meet their daily numbers. They rely on Dentrix Ascend's daily production reports to ensure they're hitting their numbers and maximizing staff.
FlossTime
Being able to build an entire business using Dentrix Ascend when I had no knowledge of the software to start with really shows the power of Henry Schein One and their support team.