ADR Dental Trusts Dentrix Ascend to Help Power Their Mobile Practice
The pediatric dental specialists at ADR Dental offer exceptional dental care to infants, teenagers, and young adults, including those with special needs. A defining characteristic of the practice is its emphasis on pediatric dental house calls, ensuring personalized care can be directly delivered to young patients in the comfort and convenience of their own homes.
Challenge
Launched a month before the unforeseen outbreak of the COVID-19 pandemic, ADR Dental's operations were brought to a complete standstill with the temporary classification of dentistry as a non-essential service. Even after dental services were permitted to resume a few months later, patients were still apprehensive about visiting the dentist - particularly pre-vaccine -- adding an additional layer of complexity to patient treatment. Despite these significant obstacles, the resilience and innovative approaches employed by ADR Dental facilitated its continued growth, showcasing the practice's unwavering commitment to providing exceptional dental care regardless of the circumstances.
Innovative Solutions with Dentrix Ascend
Understanding the urgent need for adaptation, Dr. Sabiya leveraged Dentrix Ascend to transform the operational framework of the practice. This strategic move served to safeguard the practice amidst the pandemic and redefine the benchmarks for accessibility and convenience in dental care.
"When dental services resumed, there was a noticeable hesitation to see the dentist, partly because this period was before vaccines were available. Several of my friends inquired whether I could offer house calls for their families, sparking my curiosity," Dr. Sabiya shared.
Dr. Sabiya expanded her practice to encompass both in-office visits and mobile dentistry appointments, ensuring her pediatric patients and their families could choose the setting that best met their needs. This strategy allowed her to continue providing flexible care to her young patients throughout the New York area.
Results
The introduction of a mobile dentistry model, enhanced by the cloud-based functionalities of Dentrix Ascend, has enabled ADR Dental to ensure uninterrupted care for their patients and has been instrumental in the ongoing expansion and success of the practice, now encompassing both mobile and traditional office-based services. Through strategic adaptation and a focus on patient-centered care, ADR Dental has successfully emerged as a leader in pediatric dentistry, demonstrating the power of innovation and resilience in the dental sector.