A Shop For Smiles Sees a 75% Increase in Treatment Acceptance with Detect AI

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Challenges

With a growing patient base, the A Shop For Smiles dental team was finding
it difficult to provide the comprehensive exams their patients deserved.
There wasn’t always time to review new x-rays before hygiene checks, adjust
contrast levels to better view decay and radiographic abscesses, or determine
the level of radiographic bone loss without making an estimation. They
needed a way to provide consistent, superior treatment without cutting back
on appointments or compromising care.

Solution

A Dentrix user since 1995, Dr. Rick Hagstrom, Owner of A Shop For Smiles, jumped at the opportunity to implement Dentrix Detect AI, powered by VideaHealth. Detect AI empowers providers to extend AI-aided diagnosis to nearly all dental treatments visible on a 2D radiograph, alongside AI-aided comprehensive treatment planning, all in their current workflow without leaving Dentrix. More recently, they’ve paired Detect AI with Henry Schein’s CARINA Sensor for enhanced imaging and workflows.

Results

Two years after implementing Detect AI, A Shop For Smiles has seen game-changing results that include dramatic increases in case acceptance rates and decreases in claim denials.

Better Patient Visits

With a full schedule, time is of the essence, and Detect AI has proven to be the optimal partner for the practice. Hygienists can now easily point out the trouble spots Detect AI caught during the exam, and dentists can spend more time discussing treatment.“AI makes me a better dentist because it draws my eye to look at something more thoroughly,” said Dr. Hagstrom. “I don’t understand why other dentists wouldn’t use Detect AI because you’re providing patients with better care.” Patients now have a better understanding of what’s being shown on the x-rays, are more engaged in their oral health, and are more likely to accept treatment because Detect AI verifies what the team is seeing.

Unparalleled Imaging Streamlines Workflow

With Detect AI, Dr. Hagstrom and his clinical team no longer need to leave the practice management system (PMS) to see AI on 2D x-rays. All imaging analysis takes place directly inside the Dentrix chart with one click. Because the team also uses Henry Schein’s CARINA 1.5” digital intraoral sensor paired with Detect AI, x-ray images with AI on them are the highest quality and the need for image retakes is eliminated.

Increased Patient and Revenue Growth

With Detect AI, the A Shop For Smiles team is filling their schedule with higher-revenue treatments and enhancing scheduling efficiency because appointments are shorter. Best of all, patients are getting the treatment they need, and trouble areas are caught long before they become an issue. “We’ve found our patient base and case acceptance rates growing because we’re using AI,” said Dr. Hagstrom. “We have these young associates that our patients are unfamiliar with, but because they’re using AI, their case acceptance rates are on par with mine.”

Increased Case Acceptance

Treatment acceptance is up 75% at A Shop For Smiles, thanks to the assistance of Detect AI. By color-coding problem areas, Detect AI makes it easy for staff and patients to spot and understand issues of concern. Patients are also more likely to accept what’s being shown and the recommended treatment because AI provides a second opinion they’re less likely to disagree with.

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