From Drill to Done: Winning the Year-End Dental Dash
As the holiday season approaches, dental appointments are in high demand. In our latest episode of Spilling the Teath, Dr. Ryan Hungate spoke with Brian Weatherly, Chief Operating and Strategy Officer, Henry Schein One, and Tamara Whitley, Owner and Office Director, Whitley Family Dental to discuss how Henry Schein One’s latest solutions enhance patient booking, accelerate treatment acceptance, and help patients maximize their remaining benefits.
Today, we’re sharing how Whitley and her team have used those tools to change the patient-care game.
Let patients book the way they want to
We saw the craze of online scheduling coming and we've had it for quite a while. Online scheduling is awesome, but Google Reserve takes it to a whole new level. It makes it easy for patients to do business with us. With Google Reserve -- where patients can read our Google reviews and book an appointment without the pain of multiple clicks and different websites -- we've increased 25% over what we were doing with just online scheduling.
I know there's a lot of practices that are hesitant about online scheduling because they feel like they're going to lose control. What they don't understand is this is going to make them more efficient, and they have total control over it.
I set up all of the criteria. I'm the one who designed it. I have ultimate control. You map out your rules, and Google doesn't go in and trump that. They map into the schedule, and then it hits our rules and the criteria for making those appointments. I am 100% in control. The myth that you lose control of your schedule -- I just busted that.
Increase case acceptance
Eligibility Pro has made me a hero to my insurance and treatment managers. Why? It saves us time and money and lets us spend more time with patients.
Now we know that we've got as accurate information as possible to tell patients what to expect. Eligibility Pro allows you to have those conversations and provides transparency with your treatment planning so there are no surprises.
And when we combined Eligibility Pro with AI, our treatment acceptance rate went up to 100%.
When the patient knows what the treatment is, they trust they're not being over-diagnosed. And then to know exactly what their cost is going to be? There's no barrier to treatment acceptance and we benefit from the increase in revenue.
Since we've implemented AI, we can fight fire with fire because insurance carriers are using AI. By including AI with our claims, we have not had one claim denial in over 13 months since implementation because we had the proof.
Make the most of your patients’ remaining benefits
With Jarvis Analytics, the first thing I do in the morning is log into my account to see the unscheduled treatment for patients who have appointments day. At this time of the year, patients aren’t thinking about their dental benefits and what they have left. By texting them, "Hey, don't forget, you want to use your benefits. We want to help you maximize those." Campaigns that help patients maximize their benefits provide another way to get the patients in the chair.
Check out the full discussion to learn more about how Henry Schein One’s latest solutions enhance patient booking, accelerate treatment acceptance, and help patients maximize their remaining benefits