Custom Solutions for DSOs: Leverage the Henry Schein One API for Software Development

As Dental Service Organizations (DSOs) grow and manage multiple locations, they often face unique operational challenges that require custom software solutions. The Dentrix Ascend API is used by DSOs as a powerful tool to connect Ascend to other key business applications. Today, I’m exploring four key areas where the API can be used to build custom solutions, streamline processes, and drive efficiencies.  

Automate HR and employee management tasks 
For DSOs and multi-practice organizations, managing employee details across locations can be challenging. Using the Dentrix Ascend API, common tasks like adding new users, updating contact details, and assigning roles can be streamlined. Instead of manually updating employee information, DSOs can integrate their HR system with Ascend to ensure all staff data is accurate and consistent. This automation reduces administrative effort and helps maintain up-to-date employee records across all locations. 

Streamline patient management 
Efficient patient management is crucial for any DSO, and the Dentrix Ascend API offers a way to automate key tasks like retrieving patient lists, updating records, and managing medical alerts. By integrating these processes, organizations can maintain accurate, real-time patient data without relying on manual updates. This allows staff to quickly access vital patient information, ensuring a seamless experience and improving the quality of care across all locations. 

Integrate with your ERP system 
Financial oversight is essential for managing multiple practices.  The API can help with integrating Ascend’s revenue cycle management data with ERP systems. This allows a practice-level view into financials and production metrics in real-time, offering insights into revenue, expenses, and profitability. Automating this data flow into ERP systems saves time, reduces errors, and provides the transparency needed to make informed business decisions. 

Manage location-specific tasks 
Each practice location has unique operational needs, and the API enables DSOs to manage location-specific settings more efficiently. Tasks like updating location hours or setting insurance claim defaults can be automated, helping to maintain consistency across practices while also allowing flexibility where needed. By standardizing these processes, DSOs can ensure that each location operates smoothly, improving both efficiency and consistency. 

Dentrix Ascend’s API opens a world of possibilities for DSOs looking to optimize operations and build customized solutions tailored to their needs. The Dentrix Ascend API is a valuable asset for DSOs to drive operational excellence and support scalable growth. 

By using Henry Schein One’s API program to integrate DentaFlo with their Dentrix Ascend cloud-based practice management system, they’ve been able to schedule over 1,500 appointments and saved tons of time. Check out the full story in our latest episode of Spilling the Teath.