3 Ways to Be More Efficient (and Focus More on Patients)

It’s time to ditch the mountains of paperwork drowning your front desk, minimize training drain on current staff, and hang up the phone on hours spent answering calls. We’re sharing our top three tips to help you focus more on what truly matters: fostering patient trust and satisfaction.  

1. Simplify patient communication  

It’s easy to rack up hours on the phone just taking care of appointments. Your patient engagement software should allow you to have full control over openings in your schedule for patients to self-book. Being able to two-way text saves even more time and enables staff to answer questions quickly and is popular with busy patients.   

2. Reduce paperwork with online patient forms 

When you let patients fill out pre-appointment forms online, it’s a big time-saver. Your team doesn’t have to manually reenter information (and possibly introduce errors), and patients appreciate being able to do it ahead of a visit — instead of the time filling out paperwork in the office delaying when they can be seen.  

3. Send bills electronically 

Electronic statements reduce the speed of collection by up to 14 days. The best revenue cycle management tools allow practices to generate and send statements via text, print, or email. They’ll also notify you when patients receive the bill, open it, and pay it. You won't get those notifications when you send statements via snail mail, and mailing paper bills is expensive.  

Grow with the right tools 

The right technology tools help make work easier for your team and improve relationships with your patients. Looking for more tips to boost efficiency and the patient experience? Check out our eBook Boost Patient Loyalty and Team Productivity.